Delivery Policy

Last updated: 27 July 2026

This Delivery Policy explains how Propwave delivers digital products after a successful purchase.

1. What we deliver

Propwave sells digital goods only. There is no physical shipping.

Depending on what you buy, delivery may include:

• Ebook download links
• Ebook + course access details
• Bundle access covering multiple titles in one order

Exact formats and inclusions are listed on each product page.

2. When delivery happens

After successful payment through Razorpay, we send one confirmation email, usually within one minute.

That email lists every title in your order with the relevant download links and/or course logins.

Nothing is drip-fed or time-limited as a subscription. Access is provided for the products you purchased, with lifetime access to those digital materials as described at purchase, subject to reasonable service availability.

3. Where we deliver

Delivery is electronic, to the email address used at checkout.

Please enter your email carefully. If you mistype it, delivery may go to the wrong address and support will need to verify and resend.

4. What you should receive

A typical delivery email includes:

• Order confirmation
• List of purchased titles
• Download links and/or course login details
• Support contact information

GST invoices can be provided on request. Email support with your billing details if you need one.

5. If delivery is delayed or missing

If you do not receive the email within a few minutes:

1. Check your spam or promotions folder
2. Confirm the email address used at payment
3. Wait a short time in case of temporary email delay
4. Email contact@propwave.io with your payment reference

We will verify the payment and resend access details.

6. Failed payments

If checkout fails, no delivery is made. If an amount was debited despite failure, it usually reverses automatically in a few business days. Contact us with the payment reference if it does not.

7. Access problems after delivery

If a link expires, a file will not download, or course login fails, contact support. We will restore or reissue access for valid purchases.

Do not share your personal download links or login credentials. Shared or publicly posted links may be revoked to protect the product and other customers.

8. International orders

We accept international cards where the payment gateway allows it. Delivery remains digital by email and does not depend on a physical shipping address.

9. No physical delivery

Because all products are digital:

• There is no courier, postal, or hand delivery
• There are no shipping charges
• There is no delivery PIN-code restriction for digital access

10. Contact

Delivery questions and missing-access help:

• Email: contact@propwave.io