Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how Propwave (“we”, “us”, “our”) collects, uses, and protects information when you visit propwave.com or buy our digital products.

1. Who we are

Propwave is a digital book publisher based in Chennai, India.

If you have privacy questions, email contact@propwave.io.

2. Information we collect

Information you give us

• Name and email address when you purchase or contact support
• Billing details needed for invoices (for example GST details, when you request one)
• Message content when you email us

Information collected automatically

• Basic technical data such as browser type, device type, and approximate location derived from IP address
• Pages visited and how you use the site (for example via analytics, if enabled)

Payment information

Payments are handled by Razorpay. We do not store your full card number or UPI credentials. We may receive limited confirmation details such as payment status, amount, and a transaction reference.

3. How we use your information

We use your information to:

• Process orders and deliver download links or course access
• Send purchase confirmations and essential service emails
• Respond to support requests
• Issue invoices when requested
• Improve the website and fix technical issues
• Meet legal, tax, and accounting obligations

We do not sell your personal information.

4. Legal bases (where applicable)

Depending on applicable law, we process personal data because:

• It is needed to fulfil your purchase contract
• You have asked us for something (for example support or an invoice)
• We have a legitimate interest in running and securing the site
• We must comply with legal obligations

5. Sharing your information

We may share limited information with:

• Payment providers (for example Razorpay) to complete checkout
• Email or hosting providers needed to run the site and deliver purchase emails
• Professional advisors or authorities when required by law

These parties should only process data as needed to provide their services or as required by law.

6. Cookies and similar technologies

We may use cookies or similar technologies that are necessary for the site to work, and optionally analytics cookies to understand traffic. You can control cookies through your browser settings.

7. Data retention

We keep order and support records for as long as needed to provide access, handle refunds, and meet tax or legal requirements. When data is no longer needed, we delete or anonymise it where reasonably possible.

8. Security

We use reasonable technical and organisational measures to protect your information. Payment pages use encryption through our payment partner. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or ask us to restrict certain processing. To make a request, email contact@propwave.io.

We may need to verify your identity before responding.

10. Children’s privacy

Our products are aimed at learners and professionals. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us and we will take appropriate steps.

11. International visitors

Our operations are based in India. If you access the site from another country, your information may be processed in India and in locations where our service providers operate.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Significant changes may also be highlighted on the site or by email where appropriate.

13. Contact

For privacy requests or questions:

• Email: contact@propwave.io