Refund & Cancellation Policy

Last updated: 27 July 2026

This policy explains when you can cancel an order or request a refund for Propwave digital products.

1. Overview

Propwave sells digital books and related learning materials. Because delivery is immediate and access is granted electronically, cancellations after successful delivery are limited. We still offer a fair refund window for eligible purchases.

2. Cancellation before payment completes

If payment fails, is abandoned, or never completes, no order is created and nothing is charged for that incomplete checkout. No cancellation request is needed.

If money left your account on a failed payment, it usually auto-reverses in a few business days. If it does not, email us with the payment reference and bank SMS or screenshot and we will help sort it out.

3. 7-day refund window

You may request a full refund within 7 days of purchase if:

• You bought a digital title or bundle from Propwave
• You contact us within 7 days of the purchase date
• The request is for a genuine issue covered below

Refunds are typically credited to the original payment method within 5–7 working days after approval, depending on your bank or payment provider.

4. What we refund

We generally approve refunds when:

• You received the wrong title or access details
• Download links or course access did not arrive and we could not resolve it promptly
• The product was materially different from what was described
• You decide the title is not the right fit and request a refund within 7 days for an unused purchase

On multi-title orders, we review each title case by case. You may keep titles you want and request a refund only for the ones that are wrong or unused, where eligible.

5. What we may decline

We may decline or partially decline a refund when:

• The 7-day window has passed
• There is clear evidence of abuse, chargeback fraud, or widespread redistribution of files
• You are asking for a refund solely after completing and retaining substantial use of the materials beyond a fair evaluation, in cases we reasonably determine to be outside policy
• The request relates to a change of mind after the stated window

If we decline, we will tell you why.

6. How to request a refund

Email contact@propwave.io with:

• Your order email address
• Order or payment reference (if you have it)
• The title(s) you want refunded
• A short reason for the request

Replies come from the people who built and support the shelf. We aim to respond as quickly as we can.

7. Effect of a refund

Once a refund is approved and processed:

• Access to the refunded title(s) may be revoked
• Download links for refunded items should no longer be used
• Any licence to use the refunded materials ends

8. Upgrades and adjustments

If you buy one title and later want to upgrade to a bundle, email support with your order details. Where possible, you only pay the difference against the bundle price. That is an adjustment, not a standard refund.

9. Chargebacks

Please contact us before raising a chargeback with your bank. Most issues can be resolved directly. Unwarranted chargebacks may lead to suspension of future purchases.

10. Contact

Refund and cancellation requests:

• Email: contact@propwave.io